NB: For this role, we can only consider professionals with EU citizenship who are already residing in the Netherlands.

Do you thrive as the single point of contact for end-to-end IT operations in a business-critical environment? Are you looking for a role that offers direct exposure to C-level stakeholders and all areas of a large enterprise? Would you like to lead service management in a company where IT truly drives business success?

Our client is undergoing a pivotal transformation in its IT operations landscape. With a lean structure and high organizational visibility, the key challenge lies in aligning partially outsourced technical teams with fast-moving business demands. Success in this role depends on your ability to translate complex business needs into actionable IT outcomes while navigating a diverse stakeholder landscape-each with their own priorities and expectations.

We’re looking for someone who:

• Has at least 3+ years of recent and relevant experience as a senior manager in IT Service Management, ideally with exposure to C-level executives
• Understands telecom operations or has experience in telecom environments
• Is well-versed in ITIL frameworks and tooling (e.g., ServiceNow)
• Has strong stakeholder and supplier management experience
• Can thrive in high-pressure environments and navigate political dynamics
• Possesses a strategic mindset with operational awareness
• Can drive change and continuous improvement across ITSM processes

Who is interested in:

• Leading a team of ITSM professionals
• Managing incident, problem, change, and configuration processes
• Aligning outsourced teams with internal business units
• Driving KPI performance and service excellence
• Acting as the business-facing representative of IT Operations
• Influencing tooling and process improvements (e.g., ServiceNow changes)
• Ensuring due diligence and technical oversight without hands-on execution

For a company that:

• Offers a competitive base salary of up to €95,000 per year (including 8% holiday allowance)
• Provides benefits such as a target-based bonus scheme, company car, excellent pension plan, various discounts, and learning & development opportunities
• Strives to be the best in the market and dares to take bold steps to get there
• Operates in a fast-paced, high-impact telecom environment
• Values excellence-with the awards to prove it
• Offers a flexible hybrid working model

We know we ask a lot, but we encourage you to apply even if you meet 80% of the criteria.

Apply now!

Chat first? Call Nezar Lourens at 020 305 8545 or email me at nezar.lourens@darwinrecruitment.com to learn more about this exciting opportunity.

Keywords: ITIL, ServiceNow, ITSM, Incident Management, Problem Management, Change Management, Configuration Management, Telecom, Stakeholder Management, Supplier Management, KPI, SRE, Business Alignment, Outsourcing

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Nezar Lourens