Remote Job / Home Office Job: UX / Content Writer (German & English speaker)

We’re looking for a content professional with experience crafting UX writing and customer-centric messaging across digital touchpoints – from onboarding emails to self-service support content. You’ll collaborate with design, product, and CX teams to deliver clear, useful, and accessible content at every stage of the customer journey.

General Conditions:

• 100% Remote (Home Office)
• Day rate: EUR 400-600
• Duration: 12 months
• 12-Month Contract
• Start: ASAP

My client is a swiss telecommunications business and we are recruiting a skilled and creative content professional to join their digital experience team on a 12-month freelance/contract basis.

The position is for a UX / Content Writer, who loves crafting content that improves customer experience at every stage of the journey.

What You’ll Do

As a UX / Content Writer, you’ll be responsible for planning, writing, and optimizing content across a range of digital touchpoints. Your content will guide and support customers from their first onboarding email to order confirmations, support pages, and ongoing self-care.

You’ll work closely with UX, design, and product teams to shape meaningful experiences across:

• Websites and microsites for various brands under the umbrella
• Transactional and lifecycle emails, including order confirmations, onboarding, renewals, etc.
• Help and support pages, self-service flows, FAQs

Requirements

• Fluent in German and English (written and spoken)
• Experience writing for digital customer journeys (UX writing, email, support content, etc)
• Strong stakeholder collaboration skills – ability to work cross-functionally in a fast-paced environment
• Familiar with tools like CMS systems, Figma, or content frameworks a plus
• Bonus points for a telecommunications background

Interested? Please reply here with your CV and I’ll contact you ASAP with more information.

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Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Thomas ONeill