UKG Ready Support Consultant (Remote)
Salary: $65,000 – $75,000 base
About the Company
Our client is an established HR and payroll solutions provider with over two decades of experience supporting organizations across a variety of industries. The business has experienced steady growth while maintaining a strong commitment to client service, collaboration, accountability, and continuous improvement.
With a people-first culture, employees are encouraged to take ownership, contribute ideas, and make a meaningful impact within a supportive and flexible working environment.
Role Overview
Our client is seeking a UKG Ready Support Consultant to provide ongoing support and guidance to clients utilizing the UKG Ready platform.
This fully remote role focuses on post-implementation support, helping clients maximize the value of their HR, payroll, and time & labor solutions. The successful candidate will serve as a trusted advisor for troubleshooting, system configuration, user support, and process optimization.
Key Responsibilities
- Provide day-to-day support for clients using UKG Ready across HR, Payroll, and Time & Labor modules.
- Troubleshoot system issues and coordinate resolutions or escalations as required.
- Assist with configuration updates and system optimization initiatives.
- Support clients in improving HR, payroll, and workforce management processes.
- Deliver user training, guidance, and documentation to drive system adoption.
- Collaborate with internal teams to ensure timely and effective issue resolution.
- Build and maintain strong client relationships through high-quality support and service.
Requirements
- Proven experience supporting UKG Ready or a comparable HRIS platform.
- Strong understanding of HR, payroll, and workforce management processes.
- Background in HRIS support, application support, system administration, or a related function.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently in a remote environment.
- Practical hands-on system experience is valued more highly than formal qualifications.
What’s on Offer
- Fully remote working environment with flexibility.
- Opportunity to support a diverse client base across multiple industries.
- Collaborative and supportive team culture.
- Long-term career growth within a growing HR technology and services organization.
- Competitive compensation package.
Company Values
The organization places a strong emphasis on:
- Clear communication and transparency.
- Initiative and continuous improvement.
- Accountability and ownership.
- Delivering measurable client outcomes.
- Collaboration and teamwork.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Luchian Van Der Merwe