ServiceNow ITOM / OT Technical Architect & Business Process Consultant (DRWN)

Job title – ServiceNow ITOM / OT Technical Architect & Business Process Consultant

Client Location – Greece

Remote work offering – 100% remote (occasional travel, expenses covered)

Client Industry – Industrial / Operational Technology

Contract Length – 9 months (40 hours per week)

Contract type – Freelance

Project focus

Delivery of a phased ServiceNow Operational Technology (OT) programme, from foundation and OT CMDB through to OT visibility, vulnerability response, security incident response, asset management, incident and request, change, and final hypercare. The role combines technical solution ownership with client-facing process design.

Key skills and Experience required

• Strong ServiceNow ITOM background (Discovery, Service Mapping, CMDB / CSDM)
• Hands-on delivery experience with ServiceNow OT Management
• Technical architecture: OT data models, CMDB design and integrations with OT visibility and security tooling
• Experience across OT Vulnerability Response, OT Security Incident Response and OT Asset Management
• OT Incident, Request and Change process implementation
• Client-facing business process consulting: running workshops, gathering requirements, writing user stories
• Supporting go-live, hypercare and handover
• Native Greek speaker with fluent English, based in Greece

If this role is of interest, please apply with an updated CV.