ServiceNow HRSD Consultant / Senior Consultant

Location: Cologne / NRW, Germany

Language: German (C1 or native) and English

Working model: Hybrid

Employment: Permanent, Full-time

The Opportunity

We are partnering with a growing ServiceNow practice in Germany that is looking to strengthen its HR Service Delivery (HRSD) capabilities.

They are seeking a German-speaking ServiceNow HRSD Consultant to support the implementation, optimisation and development of HRSD solutions for enterprise clients across the DACH region.

This is an opportunity to join an established ServiceNow environment, work on transformation projects and contribute to the continued growth of the HRSD practice.

Key Responsibilities

• Support the implementation and configuration of ServiceNow HRSD solutions.
• Work across HR Service Delivery modules, including Employee Center, Case and Knowledge Management.
• Gather and translate HR business requirements into technical and functional solutions.
• Work closely with HR stakeholders, business analysts and technical delivery teams.
• Support workshops, process analysis and solution design.
• Improve employee experiences through workflow automation and digital HR transformation.
• Contribute to ServiceNow platform optimisation and best-practice delivery.
• Support integrations and cross-platform processes where required.

Experience & Requirements

• Previous experience working with ServiceNow HRSD implementations or development projects.
• Strong understanding of HR service management processes and employee workflows.
• Experience with Employee Center, HR Case Management and Knowledge Management.
• ServiceNow CSA certification desirable; CIS-HR certification highly advantageous.
• Ability to engage with business stakeholders and translate requirements into solutions.
• German language skills at C1 level or native proficiency.
• Professional English communication skills.

What’s on Offer

• Opportunity to work on enterprise-level ServiceNow transformation projects.
• Exposure to complex HRSD implementations and platform development.
• Collaborative team environment with opportunities for professional development.
• Competitive salary package based on experience.
• Hybrid working arrangements around the Cologne / NRW area.
• Long-term career progression within a growing ServiceNow practice.

Interested?

If you’re a German-speaking ServiceNow professional with HRSD experience and interested in exploring your next opportunity, I’d be keen to have a confidential conversation.

Feel free to get in touch directly to discuss the role and wider opportunities within the ServiceNow market.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Anthony Furlonge