Marine Electronics Product Support Specialist

Position Summary

The Marine Electronics Product Support Specialist serves as a technical expert within the service organization, providing advanced product support, troubleshooting, training, and field service for marine electronic systems. This role combines office-based technical assistance with occasional travel to customer vessels, dealer locations, industry events, and training sessions. The successful candidate will deliver high-level technical support while maintaining exceptional customer satisfaction and staying current with evolving marine technologies.

Key Responsibilities

Technical Support

* Provide expert troubleshooting and technical assistance to dealers, service providers, and end users via phone, email, and web-based platforms.

* Diagnose and resolve issues involving marine electronic, navigation, communication, and vessel monitoring systems. * Recommend repair solutions, installation procedures, and replacement components.

Field Service

* Travel periodically to customer vessels and service locations to perform advanced diagnostics, repairs, system integration, and commissioning activities.

* Support installation and interface of marine electronics with third-party vessel systems and equipment.

Product Development & Testing

* Evaluate new products, software updates, and system enhancements.

* Conduct testing and provide feedback to engineering and product development teams.

* Research competitive technologies and industry trends.

Training & Documentation

* Develop technical training materials and support documentation.

* Conduct product training seminars and technical workshops for dealers, service technicians, and customers.

Industry Support

* Represent the company at trade shows, exhibitions, and industry events.

* Provide technical demonstrations and customer support during events.

Qualifications

Education & Experience

* Technical education, vocational training, or equivalent experience in electronics, electrical systems, or related disciplines preferred.

* Several years of hands-on experience supporting marine electronics, navigation systems, communication equipment, or related technologies.

* Military or commercial experience with electronic systems may be considered equivalent.

* Strong troubleshooting and diagnostic skills with electronic and integrated vessel systems.

Technical Skills

* Knowledge of marine electronics, radar, navigation, communication, and vessel control systems.

* Ability to read and interpret schematics, wiring diagrams, and technical documentation.

* Proficiency with Microsoft Office applications and computer-based diagnostic tools.

* Experience using electronic test equipment and hand tools.

Certifications & Requirements

* Valid driver’s license and ability to travel as required.

* Passport eligibility for potential domestic and international travel.

* Ability to obtain industry-specific communications and electronics certifications when required.

Core Competencies

* Marine Electronics Troubleshooting

* Technical Support & Customer Service

* Product Training & Instruction

* Diagnostic Testing & Repair

* System Integration

* Technical Documentation

* Independent Decision-Making

* Problem Solving

* Communication Skills

* Customer Relationship Management

Work Environment

* Primarily office-based with extensive use of computers, phones, and remote support tools.

* Periodic travel to vessels, customer locations, training events, and industry exhibitions.

* Ability to work onboard vessels and in marine environments.

* Must be capable of lifting equipment and materials up to 75 pounds and accessing vessel spaces when required.

Compensation & Benefits

* Competitive hourly compensation with overtime opportunities.

* Annual performance incentive program.

* Comprehensive benefits package including medical, dental, vision, disability, life insurance, retirement savings plan with employer contribution, paid time off, and paid holidays.

* Ongoing professional development and technical training opportunities.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Kieran Mead