Application Support Lead / Senior Application Support Engineer (L2/L3)
Stockholm, Sweden (2 Days On-Site Per Week)
Start Date: June 2026
⏳ Contract: Initial 6-Month Contract + Extensions
Rate: 350-400 SEK per Hour
Start Date: June 2026
⏳ Contract: Initial 6-Month Contract + Extensions
Rate: 350-400 SEK per Hour
Key Responsibilities
- Manage and maintain business-critical production environments.
- Provide L2/L3 application support across multiple enterprise applications.
- Lead incident triage activities and drive resolution of major incidents within agreed SLAs and OLAs.
- Coordinate and facilitate outage calls, ensuring all relevant technical teams are engaged.
- Restore service operations as quickly as possible whilst minimising business impact.
- Manage application deployments, release activities, and change management processes.
- Monitor production systems using observability and monitoring tools.
- Drive continuous improvement initiatives, automation, and operational simplification.
- Produce SLA and KPI reporting for internal stakeholders and management teams.
- Prepare and present major incident reports and post-incident reviews.
- Coordinate activities between onsite and offshore support teams.
- Support SOX compliance activities and operational governance requirements.
- Engage with technical and business stakeholders including application owners, infrastructure teams, developers, and senior management.
Required Skills & Experience
Essential
- Bachelor’s degree or equivalent qualification (or relevant professional experience).
- 6+ years of experience within Application Support, Production Support, or Application Maintenance environments.
- Strong experience providing L2/L3 support for enterprise applications.
- Proven experience in:
- Incident Management
- Problem Management
- Change Management
- Production Deployments
- Batch Job Management
- SLA & KPI Management
- Application Transition and Steady-State Support
- SOX Compliance Activities
- Strong technical expertise in:
- Java
- Spring Boot
- JBoss
- MySQL
- Experience with ITIL processes and ITSM tools such as ServiceNow.
- Experience supporting business-critical applications in 24×7 operational environments.
- Hands-on experience with monitoring and observability platforms (APM, logging, alerting tools).
- Strong analytical skills with the ability to identify trends and drive automation initiatives.
- Excellent communication and stakeholder management skills.
Preferred
- Experience working within the Telecommunications industry.
- Exposure to large-scale enterprise production support environments.
- Experience coordinating global onsite/offshore support teams.
What We’re Looking For
The successful candidate will be a proactive and customer-focused support professional who thrives in high-pressure production environments. You will possess excellent troubleshooting capabilities, strong stakeholder engagement skills, and the ability to lead critical incident management activities while driving operational excellence and continuous improvement.
Interested?
If you are an experienced Application Support professional looking for your next contract opportunity in Stockholm, please apply with your latest CV or khayelihle.matshayana@darwirecruitmrnt.com
Darwin Recruitment is acting as an Employment Business in relation to this vacancy.
Khayelihle Matshayana