• Manage and maintain business-critical production environments.
• Provide L2/L3 application support across multiple enterprise applications.
• Lead incident triage activities and drive resolution of major incidents within agreed SLAs and OLAs.
• Coordinate and facilitate outage calls, ensuring all relevant technical teams are engaged.
• Restore service operations as quickly as possible whilst minimising business impact.
• Manage application deployments, release activities, and change management processes.
• Monitor production systems using observability and monitoring tools.
• Drive continuous improvement initiatives, automation, and operational simplification.
• Produce SLA and KPI reporting for internal stakeholders and management teams.
• Prepare and present major incident reports and post-incident reviews.
• Coordinate activities between onsite and offshore support teams.
• Support SOX compliance activities and operational governance requirements.
• Engage with technical and business stakeholders including application owners, infrastructure teams, developers, and senior management.

• Bachelor’s degree or equivalent qualification (or relevant professional experience).
• 6+ years of experience within Application Support, Production Support, or Application Maintenance environments.
• Strong experience providing L2/L3 support for enterprise applications.
• Proven experience in:
• Incident Management
• Problem Management
• Change Management
• Production Deployments
• Batch Job Management
• SLA & KPI Management
• Application Transition and Steady-State Support
• SOX Compliance Activities
• Strong technical expertise in:
• Java
• Spring Boot
• JBoss
• MySQL
• Experience with ITIL processes and ITSM tools such as ServiceNow.
• Experience supporting business-critical applications in 24×7 operational environments.
• Hands-on experience with monitoring and observability platforms (APM, logging, alerting tools).
• Strong analytical skills with the ability to identify trends and drive automation initiatives.
• Excellent communication and stakeholder management skills.

• Experience working within the Telecommunications industry.
• Exposure to large-scale enterprise production support environments.
• Experience coordinating global onsite/offshore support teams.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Khayelihle Matshayana