NB: Please note that for this position, we can only consider candidates who hold EU citizenship and are currently residing in the Netherlands.

Are you ready to take charge of the systems that keep telecom services running smoothly day and night? Would you enjoy applying AI and automation to improve operational workflows and customer support? Do you want to lead a team of IT professionals and shape the future of digital infrastructure?

This telecom organization is undergoing a transformative shift toward smarter, more resilient digital operations. With legacy systems being upgraded and new platforms introduced, the biggest challenge lies in balancing innovation with uninterrupted service delivery. You’ll be stepping into a leadership role at a critical moment, where your decisions will directly impact performance, scalability, and customer satisfaction.

I’m looking for someone who:

• Has at least 5 years of hands-on experience in IT operations, ideally within telecom environments.
• Understands OSS/BSS systems, CRM, billing, and cloud-native platforms.
• Is familiar with ITIL frameworks and SRE principles.
• Has a strong technical foundation with 60-70% technical involvement.
• Has experience with AI/ML and generative AI in service contexts.
• Can manage vendors, align stakeholders, and lead cross-functional teams.
• Has coaching and mentoring experience, guiding without micromanaging.
• Embodies an SRE mindset: proactive, resilient, and improvement-focused.
• Can collaborate with remote teams and suppliers across geographies.
• Comes from a telecom background (banking or non-telecom sectors are not suitable).

Who is interested in:

• Leading a Site Reliability Engineering (SRE) team of 10-15 professionals.
• Overseeing the full lifecycle of IT infrastructure and applications.
• Shaping and executing long-term IT strategies with product leads and analysts.
• Enhancing system reliability, observability, and customer experience.
• Managing budgets, audits, and compliance efforts.
• Implementing modern monitoring tools (e.g., Grafana, ElasticSearch, Kibana).
• Driving root cause analysis and resilience strategies.
• Translating technical challenges into business-aligned solutions.
• Delivering complex, high-impact projects across departments and geographies.

For a company who:

• Provides a competitive salary of up to €95.000 per year (including holiday allowance).
• Includes strong benefits: pension, a good mobility allowance, performance bonuses, training budgets, and flexible work arrangements.
• Operates in a multicultural, international environment.
• Is 80% cloud-native-unique in the EU telecom space.
• Is actively shaping its AI strategy and digital transformation roadmap.
• Offers flexibility, ownership, and freedom to innovate.

We know we ask a lot but encourage you to apply even if you fit 80% to the role.

Apply now! Chat first? Call Nezar Lourens at +31 20 305 8545 or e-mail me at nezar.lourens@darwinrecruitment.com to learn more about this exciting opportunity.

Keywords: OSS, BSS, ITIL, SRE, ITSM, CRM, billing, cloud platforms, Prometheus, Grafana, Kibana, AI, GenAI, microservices, APIs, ERP, monitoring, incident management, telecom, service reliability, stakeholder management, vendor management

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Nezar Lourens