Senior ServiceNow Techno-Functional Consultant (DRWN)
Job title – Senior ServiceNow Techno-Functional Consultant (ITOM / ITAM / HAM / SAM)
Client Location – India (fully remote)
Remote work offering – 100%
Client Industry – Agribusiness & Commodities Trading
Contract Length – 12 months
Contract type – Freelance
Project focus
A global Manufacturing and commodities trading business runs a mature, globally deployed ServiceNow platform with ITSM and ITOM already live. Its 2027 roadmap brings in IT Asset Management, covering Hardware Asset Management and Software Asset Management. You will lead this phase end to end, from requirements and design through build, go-live and handover, while extending the existing ITOM and CMDB footprint to deliver accurate asset data. The role is roughly 70% technical and 30% functional, starting 1 January 2027.
Key skills and Experience required
- 7+ years of hands-on ServiceNow development
- 2-3 end-to-end ITOM implementations (Discovery, Service Mapping, CMDB data quality)
- 2-3 end-to-end ITAM implementations
- At least 2 HAM or SAM projects (SAM Pro, asset lifecycle, normalisation, reconciliation, licence compliance)
- Strong scripting and build skills: JavaScript, Glide API, business rules, script includes, client scripts, Flow Designer
- Integration experience with IntegrationHub and REST/SOAP
- Solid understanding of CMDB and CSDM, and how ITSM, ITOM and ITAM processes align
- Confident running requirements workshops and turning business needs into technical design
- Track record delivering for global or multinational customers
- Excellent written and spoken English
If this role is of interest, please apply with an updated CV.
Darwin Recruitment is acting as an Employment Business in relation to this vacancy.
Radheen Naiker