CyberArk PAM Operations Engineer (L2)

Location: Hungary

Contract Duration: 5 months initially, with potential for extension

Engagement Type: Contract

Support Model: 24×7 on-call support

About the Role

We are seeking an experienced CyberArk PAM Operations Engineer (L2) to support and maintain a business-critical Privileged Access Management (PAM) environment within a complex enterprise IT infrastructure.

The successful candidate will be responsible for L2 incident resolution, platform maintenance, privileged-account onboarding, disaster recovery testing and operational support across the CyberArk PAM platform.

Working within an ITIL-driven environment, you will ensure platform availability, security, operational stability and compliance with agreed service-level agreements (SLAs).

This is an excellent opportunity for a hands-on CyberArk specialist with strong operational experience supporting enterprise-scale privileged access management environments.

Key Responsibilities

• L2 Incident Management: Investigate, troubleshoot and resolve CyberArk PAM incidents, ensuring timely resolution in line with agreed SLAs.
• Platform Operations: Perform routine maintenance, health checks, monitoring, troubleshooting and operational support across the CyberArk environment.
• Privileged Account Onboarding: Manage onboarding, configuration and maintenance of privileged accounts, safes, platforms and access policies.
• CyberArk Administration: Support and maintain core CyberArk components, including EPV, CPM, PVWA, PSM, CCP and PAM Microservices.
• Disaster Recovery: Participate in disaster recovery exercises, failover testing and platform recovery activities.
• Monitoring & Troubleshooting: Analyse logs, investigate platform performance issues and identify potential service disruptions using Splunk, ELK or Datadog.
• Infrastructure Support: Troubleshoot issues across Linux and Windows environments, including integrations with Microsoft Active Directory and Entra ID.
• Access Management: Support Role-Based Access Control (RBAC), privileged access policies and access governance requirements.
• API Integrations: Support CyberArk REST API integrations and troubleshoot related operational issues.
• Documentation: Maintain standard operating procedures (SOPs), technical documentation, knowledge articles and operational runbooks.
• ITIL Operations: Follow established ITIL processes covering incident, problem and change management.
• On-Call Support: Participate in a 24×7 on-call support rota, responding to critical incidents and supporting service continuity.

Required Technical Skills & Experience

• Proven experience working as a CyberArk PAM Engineer, PAM Operations Engineer or Privileged Access Management Specialist.
• Strong hands-on experience supporting and administering CyberArk PAM environments.
• Good knowledge of the following CyberArk components:
  • Enterprise Password Vault (EPV)
  • Central Policy Manager (CPM)
  • Password Vault Web Access (PVWA)
  • Privileged Session Manager (PSM)
  • Central Credential Provider (CCP)
  • PAM Microservices
• Experience with L2 incident management, troubleshooting and production support.
• Experience with privileged-account onboarding and management.
• Knowledge of CyberArk REST APIs and integrations.
• Experience with monitoring and log management tools such as Splunk, ELK or Datadog.
• Good working knowledge of Linux and Windows operating systems.
• Experience with Microsoft Entra ID and Active Directory.
• Understanding of Role-Based Access Control (RBAC), privileged access policies and security controls.
• Familiarity with ITIL processes, SLA management and operational support procedures.
• Experience maintaining technical documentation, SOPs and runbooks.

Desirable Skills

• CyberArk certifications or relevant PAM training.
• Experience supporting enterprise-scale CyberArk deployments.
• Exposure to high-availability environments and disaster recovery procedures.
• Experience working within regulated or security-sensitive environments.
• Knowledge of security operations and privileged access governance.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Minenhle Mdluli