As a Service Technician, you will master customer service skills, independently manage field service support for equipment, resolve issues, perform repairs, lead installations and commissioning, provide first-level technical support, train customers on our applications, and foster positive relationships.
What motivates this department
The Service Department is a trusted partner for our customers worldwide. We put our customers at the forefront, strive to truly understand their priorities, and then apply cutting-edge solutions to meet those needs. Our service team, composed of dedicated and passionate professionals, aims to create an exceptional customer experience.
What you will do
– Demonstrate strong customer service skills.
– Perform field services on all equipment and products (laser cutting, bending, automation).
– Diagnose and repair with minimal assistance.
– Perform installations, commissioning, and start-ups of equipment.
Based on a schedule set remotely by After-Sales Service, you will work independently on-site at customer locations.
– Provide first-level technical support on-site.
– Train customers on metalworking applications, machine procedures, and safety.
– Demonstrate technical specialist knowledge on one or more products.
– Build positive relationships with customers.
Your profile:
– Mechanical/electrical background.
– At least 2 to 3 years of experience in customer service and/or technical service.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Lisa Venn