Position: IT End-to-End Service Assurance Manager – IT Operations
Type: Permanent, Full-Time
Compensation: Up to €85,000 annually (including 8% holiday allowance) + 12.5% bonus, plus benefits
Role Overview
The IT E2E Service Assurance Manager safeguards the performance, continuity, and resilience of IT applications and infrastructure in a high-demand telecom environment. The role bridges IT, network, and business functions, ensuring service levels meet or exceed expectations and directly support customer experience.
You will manage service assurance end-to-end-from backend systems to customer-facing applications-oversee incidents, monitor KPIs, and implement improvements that prevent service disruption.
Key Responsibilities
-
Monitor IT and network services (RAN, Core, Transport, BSS/OSS) with real-time dashboards.
-
Lead incident resolution, root cause analysis, and preventive measures.
-
Define and track KPIs such as uptime, churn impact, and service quality.
-
Analyze service trends and present insights to senior stakeholders.
-
Liaise across IT, network, commercial, and executive teams.
-
Implement ITIL-based processes; drive automation, AI/ML monitoring, and self-healing systems.
-
Ensure compliance with SLAs, regulations, and governance requirements.
-
Participate in on-call rotations; promote DevOps/SRE practices.
Requirements
-
Bachelor’s degree in IT, Computer Science, Telecommunications, or related field (or equivalent).
-
8+ years in service assurance or IT operations within telecom.
-
Strong telecom ecosystem and KPI knowledge.
-
Skilled with monitoring tools (Netcool, Zabbix, Dynatrace, Splunk, SolarWinds).
-
ITIL v3/v4 knowledge, preferably certified.
-
Experience with automation and AIOps.
-
Strong communication and executive reporting skills.
Preferred: ITIL Intermediate/Expert, TM Forum Frameworx, PMP/PRINCE2, Cloud (AWS, Azure, GCP), Data/Analytics.
Benefits
-
Salary up to €85,000 (incl. holiday allowance).
-
12.5% annual bonus.
-
30 vacation days + extra after Ascension Day.
-
30 EU remote work days/year.
-
Pension plan, mobile discount, learning budget, 200+ courses.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Vasileios Lazaridis