iSolved HCM Implementation Specialist

Salary: $85,000-$90,000 | Fully Remote, USA or New York

Help businesses get more from their HCM technology

Are you an experienced HCM or Payroll Implementation Specialist looking to join a growing business where you can take ownership of client implementations and make a real impact?

We’re partnering with an expanding HR technology and payroll solutions provider that is investing in its implementation and sales teams. With a close-knit team, ambitious growth plans and an established customer base, this is an opportunity to join a business where your expertise will be valued and your contribution will help shape its continued success.

The business supports small and mid-sized organisations with solutions spanning HR, payroll, benefits, time and attendance, and workforce management, using iSolved as its core HCM platform.

This role would suit someone who understands the practical challenges of implementing HCM and Payroll technology, enjoys working directly with customers and can confidently guide clients through the implementation journey, from initial requirements gathering through to go-live.

The opportunity

As an iSolved HCM Implementation Specialist, you’ll play a key role in delivering successful implementations for new customers, helping businesses configure and adopt their HCM and Payroll solutions effectively.

You’ll work closely with customers and internal sales and service teams to understand business requirements, coordinate implementation activities and ensure clients are set up for long-term success.

Joining a growing organisation means you’ll have the opportunity to contribute beyond individual projects, helping improve processes, support business growth and strengthen the overall customer experience.

What you’ll be doing

• Lead client implementations: Manage the implementation process for new HCM and Payroll customers, from discovery and requirements gathering through configuration, testing and go-live.
• Understand customer requirements: Work with stakeholders to understand existing HR, payroll and workforce processes and translate these into appropriate system solutions.
• Configure iSolved: Support platform setup and configuration in line with customer requirements, ensuring the solution is implemented accurately and effectively.
• Support payroll and data migration: Coordinate relevant data gathering, validation, migration and testing activities to support accurate system setup.
• Manage testing and go-live: Coordinate system testing, identify issues and work with customers to resolve them ahead of implementation deadlines.
• Deliver customer training: Guide customers through the platform, helping them understand functionality and confidently use their new systems.
• Manage project delivery: Keep implementations on track, communicate progress, manage expectations and identify risks before they affect delivery.
• Collaborate across teams: Partner with sales and internal colleagues to ensure a smooth transition from the sales process into implementation and ongoing customer support.
• Drive continuous improvement: Identify opportunities to improve implementation processes, customer experience and delivery efficiency as the business grows.

What’s in it for you?

• $85,000-$90,000 base salary, depending on experience.
• Fully remote working across the USA, with the option to work from the New York office.
• Join a growing business investing in its sales and implementation capabilities.
• A varied client portfolio, working with small and mid-sized organisations across HCM, Payroll and workforce management.
• Real ownership: Take responsibility for your implementations and build trusted relationships with customers.
• Opportunity to make an impact: Join a close-knit team where your expertise and ideas can contribute directly to the business’s continued development.
• Career development: Grow your technical and client-facing expertise as the organisation expands its implementation function.

What we’re looking for

We’re keen to speak with implementation professionals who understand HCM and Payroll systems and can confidently manage customers through technology change.

You’ll ideally bring:

• Experience implementing HCM, HRIS, Payroll or workforce management software.
• Hands-on iSolved implementation experience, or closely related experience with a comparable HCM and Payroll platform.
• A strong understanding of payroll processes, HR workflows and the practical requirements of system implementation.
• Experience gathering requirements, configuring systems, coordinating testing and supporting customers through go-live.
• The ability to manage multiple implementation activities, prioritise deadlines and resolve issues effectively.
• Strong communication and stakeholder management skills, with the confidence to work directly with customers.
• A structured, detail-oriented approach to project delivery and data accuracy.
• The ability to work independently in a remote environment while collaborating effectively with a growing team.

The interview process

The process is designed to explore your experience, technical knowledge and approach to customer implementations:

1. An introductory conversation with the Sales Director.
2. A meeting with members of the wider team.
3. A discussion around the sales-to-implementation process and how you deliver successful customer outcomes.
4. A final conversation with the Sales Director.

Interested in finding out more?

If you’re an HCM or Payroll implementation professional looking for your next challenge, this is an opportunity to join an ambitious, growing technology business where you can take ownership of customer projects and help organisations get the most from their HCM systems.

Apply today to find out more about the role and the company’s plans for growth.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Luchian Van Der Merwe