ServiceNow Platform Architect

Location: Germany
Employment Type: Permanent, Full-Time
Work Arrangement: Hybrid
Language Requirements: C1-level or native German, with strong English proficiency

About the Company

Our client is a leading IT services and consulting organisation specialising in IT management, digital transformation, and enterprise service management. With a strong presence across the German-speaking market and an established international footprint, the company helps organisations maximise the value of their ServiceNow platforms through innovative, scalable, and sustainable solutions.

The Opportunity

We are seeking an experienced ServiceNow Platform Architect to lead the architectural design, development, and optimisation of ServiceNow environments for enterprise customers in Germany.

In this role, you will translate complex business requirements into scalable technical architectures, define platform strategies, and guide customers through their ServiceNow transformation journeys. You will work closely with business stakeholders, technical teams, consultants, and project leadership to ensure solutions align with business objectives and platform best practices.

This opportunity is suited to an experienced architect who combines strong technical expertise with strategic thinking, stakeholder management, and customer-facing consulting skills.

Key Responsibilities

• Design and implement scalable, secure, and sustainable ServiceNow platform architectures aligned with customer requirements and business objectives.

• Assess existing ServiceNow environments, identify areas for improvement, and recommend architectural enhancements.

• Define target architectures, technical roadmaps, platform strategies, and implementation approaches.

• Establish and maintain platform governance, architecture standards, instance strategies, and best practices.

• Oversee core platform data structures, integrations, and data management, including CMDB and Common Service Data Model (CSDM) principles.

• Design and guide integrations between ServiceNow and enterprise applications, infrastructure, and external systems.

• Provide technical leadership throughout the full project lifecycle, from requirements gathering and solution design to implementation and optimisation.

• Advise customers on ServiceNow capabilities, technical feasibility, platform scalability, and solution design decisions.

• Lead architectural workshops, technical presentations, and stakeholder discussions in German and English.

• Mentor and coach developers, consultants, and technical project teams.

• Evaluate emerging ServiceNow capabilities, including AI-enabled solutions, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG), where relevant.

• Support presales activities, solution proposals, and the development of innovative customer solutions.

Candidate Requirements

• Several years of experience working with the ServiceNow platform in a technical consulting, solution architecture, or platform architecture capacity.

• Proven experience designing and implementing complex ServiceNow solutions for enterprise environments.

• Strong understanding of ServiceNow architecture, platform capabilities, configuration, customisation, and development principles.

• Experience with platform governance, instance strategy, data architecture, integrations, and technical standards.

• Strong knowledge of CMDB, CSDM, and service data management.

• Experience across relevant ServiceNow modules, such as ITSM, ITOM, ITAM, CSM, HRSD, SPM, IRM, SecOps, or FSM. Expertise in one or more areas is welcome; exposure to every module is not required.

• Ability to translate complex business requirements into practical, scalable technical solutions.

• Understanding of JavaScript, APIs, integration patterns, and ServiceNow development best practices.

• Experience leading technical discussions, workshops, and architectural decision-making with customers and internal teams.

• ServiceNow certifications, particularly Certified System Administrator (CSA) and relevant Certified Implementation Specialist (CIS) credentials, are advantageous. Relevant architecture certifications are also beneficial.

• Fluent German at C1 level or native proficiency is essential, alongside very good written and spoken English.

• Must currently reside in Germany and be comfortable working in a hybrid environment.

• Strong analytical, communication, presentation, and stakeholder management skills.

• A structured, independent, and solution-oriented approach, with the ability to take ownership of architectural decisions.

What This Role Offers

• The opportunity to shape enterprise-level ServiceNow architectures and transformation initiatives.

• A permanent position within an established ServiceNow consulting environment.

• Exposure to diverse customers, complex technical challenges, and innovative projects.

• Opportunities to influence architectural standards, technical strategy, and platform best practices.

• A collaborative environment that values knowledge sharing, professional development, and technical leadership.

• A hybrid working arrangement within Germany.

• A competitive remuneration package aligned with experience, technical expertise, and overall seniority.

Ideal Candidate Profile

The ideal candidate is more than an experienced ServiceNow developer. They can take a strategic view of the platform, advise customers on architectural decisions, establish technical direction, and lead teams towards effective, maintainable solutions.

Candidates with a combination of hands-on ServiceNow expertise, enterprise architecture experience, strong consulting skills, and C1/native German proficiency are particularly encouraged to apply.

Interested? Please submit your latest CV, including details of your ServiceNow architecture experience, relevant certifications, German proficiency, current location in Germany, and salary expectations.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Lelethu Kotelana