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Workforce Manager

Duisburg , €45000 - €55000 per annum + bonus + benefits

Date Posted

2017-08-22 17:29:21 +0100

Reference

RK/WFM_1503419355

Job Type

Permanent

Sector

Data Analytics

Workforce Manager - Workforce Management/Financial/Verint/Duisburg/Germany

My client is Germany's leading financial business offering consumer credit products and services for automobiles, furniture, kitchen appliances, electrical, and multimedia products. They have seen huge growth and are now expanding their team in Duisburg and are looking for a Workforce Manager to work in the central function for customer service and sales.

Key responsibilities;

  • You will be responsible for the whole workforce management from beginning to end
  • Analysis of process and activity in the individual areas and provide capacity and personnel deployment planning for all teams
  • Create forecasts from the year to the day and then develop the shift planning for teams and areas
  • Work closely with team leaders in day to day implementation
  • Capture and combine relevant data and process them into meaningful key figures

Requirements;

  • Experience in control or assignment planning within a call center / service center organisation
  • Good understanding of how to use Workforce Management tools for example Verint
  • Interest in workforce management and passion towards analysis of numbers and data
  • Fluent English language skills, German is a plus

Benefits;

> Further training and personal development opportunities
> Attractive challenge in a lively and innovative environment
> Versatile projects, latest techs and work with all areas of the company
> Excellent salary and benefits package

If this sounds like somewhere you would be keen to make your next career move to then please apply with your CV and we will be in touch shortly. For further information please contact Rebecca.kettle@darwinrecruitment.com / +44 1277 638 972

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Managing This Role

Rebecca Kettle

I am responsible for the successful delivery of IT and Telecommunications professionals into permanent and contract roles across Europe. I support our key clients and can offer...

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