Amsterdam, North Holland
3 months ago
§ Participate in early phase of projects, preferable in the development phase to take the opera rational needs in to account.
§ Gather and analyse data to establish operational requirements
§ Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements
§ Collaborate with technology team members, end users, and other stakeholders to ensure smooth on-boarding into Operations
§ Identify trends in the service monitoring tools/dashboards and baseline KPI's.
§ Prepare/consolidate the operational and technical Knowledge Base Management system including WiKi etc
§ Prepare Event Management (Monitoring & Healthcheck) work instructions
§ Prepare Incident Management and Diagnostic work instructions
§ Change/Deployment/Warranty technical validations and aftercare work instructions
§ Deliver Job Scheduling Management (Housekeeping) system and associated monitoring
§ Platform Operational Testing & Acceptance
§ Application & Software Acceptance
§ Software Requirements: All Software called out as a requirement during IA has been set-up and configured.
§ Hardware Requirements: All Hardware called out as a requirement during IA has been delivered, set-up and configured.
§ SOX CI's: If the project is introducing or modifying any SOX (Sarbanes-Oxley) CI's then these must be highlighted as such on the CMDB Update Request form to ensure they are marked as being a SOX CI.
§ Load & Performance testing:
§ Load Testing
§ Stress Testing
§ Operational Readiness Acceptance:
§ Ticketing Tool: Any new product(s) / service(s) and associated profiles must be setup correctly in the relevant tool allowing full support.
§ Operational tools: All Impacted Operations tools as called out during HLR, DBR and IA have been updated and tested.
§ Training as called out in the IA has been provided along with supporting material.
§ Monitoring: Any new systems/devices being introduced as part of the project need to be integrated into the monitoring tools used by Operations with the correct priority and alarm criteria.
§ Management Connectivity (Access): Operations must have the relevant access to any new or changed systems.
§ Reporting: Any new or amended reports have been developed & delivered. 3rd Party Vendors Operating Model & Funding