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Video Integration Engineer

Amsterdam, North Holland , Negotiable

Date Posted

2019-07-16 09:23:48 +0100

Reference

JN -072019-84005_1563265419

Job Type

Contract

Sector

Infrastructure

Main Responsibilities:

§ Participate in early phase of projects, preferable in the development phase to take the opera rational needs in to account.

§ Gather and analyse data to establish operational requirements

§ Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements

§ Collaborate with technology team members, end users, and other stakeholders to ensure smooth on-boarding into Operations

§ Identify trends in the service monitoring tools/dashboards and baseline KPI's.

§ Prepare/consolidate the operational and technical Knowledge Base Management system including WiKi etc

§ Prepare Event Management (Monitoring & Healthcheck) work instructions

§ Prepare Incident Management and Diagnostic work instructions

§ Change/Deployment/Warranty technical validations and aftercare work instructions

§ Deliver Job Scheduling Management (Housekeeping) system and associated monitoring

§ Platform Operational Testing & Acceptance

§ Application & Software Acceptance

§ Software Requirements: All Software called out as a requirement during IA has been set-up and configured.

§ Hardware Requirements: All Hardware called out as a requirement during IA has been delivered, set-up and configured.

§ SOX CI's: If the project is introducing or modifying any SOX (Sarbanes-Oxley) CI's then these must be highlighted as such on the CMDB Update Request form to ensure they are marked as being a SOX CI.

§ Load & Performance testing:

§ Load Testing

§ Stress Testing

§ Operational Readiness Acceptance:

§ Ticketing Tool: Any new product(s) / service(s) and associated profiles must be setup correctly in the relevant tool allowing full support.

§ Operational tools: All Impacted Operations tools as called out during HLR, DBR and IA have been updated and tested.

§ Training as called out in the IA has been provided along with supporting material.

§ Monitoring: Any new systems/devices being introduced as part of the project need to be integrated into the monitoring tools used by Operations with the correct priority and alarm criteria.

§ Management Connectivity (Access): Operations must have the relevant access to any new or changed systems.

§ Reporting: Any new or amended reports have been developed & delivered. 3rd Party Vendors Operating Model & Funding

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