technical support engineer

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As a Software Engineer, you will be responsible for managing incident reports from our customers' own 2nd line support and will communicate with their skilled IT staff.

A typical day as a Senior Software Engineer ;

A customer will contact you with an issue and you will be responsible for researching, diagnosing, troubleshooting, and identifying solutions to resolve it. You will also be responsible for locating, creating, and managing workarounds.

Technologies;

.You do not need to have experience working in all of them but you will get a chance to work on the newest technologies:
* Java technologies
* Docker/Containers
* Linux, or another Unix-based operating system
* Experience in running and tuning databases such as MySQL
* Infrastructure & application security
* ITIL Service Operations and ITIL Service Transition
* TCP/IP, HTTP, REST
* Amazon Web Services (like EC2, Route53, RDS, S3, VPC, CDN)
* Nodejs
* SSL/TLS, GnuPG/GPG
* Bash/Python/Perl scripting
* Experience in running and tuning application servers such as Apache Tomcat
* Nginx, Varnish, Memcached
* Dynatrace monitoring

If you feel like you have some technologies that match the support responsibilities, please attach your CV to discuss further about the client and your requirements 🙂

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

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