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Support Manager

  • Location

    Berlin, Germany

  • Sector:


  • Job type:


  • Salary:

    €90000.00 - €100000.00 per annum

  • Contact:

    Joseph Carpenter

  • Email:


  • Job ref:

    JN -012021-87716_1611571862

  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Support Manager

Home office position with flexibility of travel to one of the following client locations;

Berlin / Ingolstadt / Munich / Ulm


Focused in the DevOps area in the industries of Defence and Space, Mobility and Fintech my client is scaling their DevOps teams due to a growing demand from their current clientele and the growth of new interest within DevOps into a SDLC. In aid of development projects, automation, scalability, cloud and containerisation are among the top topics of focus for the next few months as well as migration projects in order to reduce work-load and cost.

Can you live, breath and consult with a DevOps methodology?

Your Profile:

  • At least 3 years of support management experience or similar management position.
  • Expert knowledge of ITIL.
  • Experienced in working with scrum in support teams.
  • Familiarity in open-source tools and commercial DevOps tools.

Due to the project focus if you are passionate about DevOps, with a consultancy background and expertise in migration projects, open source tools and managing DevOps processes.

Your focus:

  • Line management for support team of 15-20 with reviews etc.
  • Personal coaching of team leads.
  • Plan capacity and support the staff process.
  • Engage with sales team on opportunities.
  • Manage the training schedule for the team (technical and personal).

Why should I join?

  • Wide range of projects, working with market leaders.
  • A huge team of consultants all focused within the same area of technology, with a huge opportunity of growth internally.
  • Travel with customers, when needed.
  • Remote flexibility when not on-site.
  • Great L&D department.
  • German speaking courses.

If you have working knowledge of German, this would be advantageous as some of clientele are a German speaking environment.

If you would like to find out more, please do send your CV and call availability to: Joseph.Carpenter@darwinrecruitment.com

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.