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Service Manager Billing

Köln, Nordrhein-Westfalen , €425 - €450 per day

Date Posted

2018-05-23 16:09:40 +0100

Reference

JN -052018-80489_1527088176

Job Type

Contract

Sector

Project Management

My client, a leading German telecommunication provider with headquarter in Cologne, is currently looking for a Service Manager Billing supervising working within the interface between IT and customer operations. The project will start in June for the duration of 7 months.

Service Manager Billing

Start date: 04/06/2018

End date: 31/08/2018 (Option for a further extension)

Location: Cologne

Sector: Telecommunication

Capacity: Full-time on location

Languages: German/English

Tasks:

  • Error management process coordination with external suppliers
  • Assistance in controlling the internal and external process participants / stakeholders
  • Assistance in the management of incident management towards L2 / netcracker
  • independent system analysis
  • Quality Check Delivered Reports / Tasks L2 Team
  • management-capable processing of billing issues based on cause-and-effect chain
  • Prioritization of topics together with the department (active)
  • Execution / evaluation of interface controls
  • Recognizing necessary optimization measures and processing them
  • Optimization measures Billing OPs
  • Control of the process based on the given KPIs, poetic communication of risks

Qualifications:

  • Know how in risk management
  • Strong analysis and problem-solving skills
  • Very good telecommunication know-how
  • Very good communication skills
  • Profound process thinking

Nice to have

  • Deep System Know How and understanding of influencing processes (from a E2E view)
  • Offshore Know How and Experience

If you, or someone you can recommend, are interested in this exciting project and able to start from the 04/06/2018, please contact me at: +31203058550 or apply with your CV at matthias.kunkel@darwinrecruitment.com

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