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Senior IT Service Manager

Zürich, Switzerland , Swiss Franc800 - Swiss Franc850 per day

Date Posted

2018-05-25 11:08:35 +0100

Reference

ITSMa_1527242912

Job Type

Contract

Sector

Project Management

Main tasks/activities:
-Software and License Management
-Process and Project Management
-Outsourcing Project Support
-Internal Organization
-Business (internal Customer) Demand Management
-Risk Management

About you:
Soft skills
Positive and can-do attitude
Hands-on, active involvement and participation in team's activities
Excellent communication skills, with capability to adapt to audience
Outstanding organization, planning, and prioritization skills
Strong conceptual capabilities
Ability to work across various cultures
Self-starter and perseverant
Business fluent in English, German is a plus, additional language are welcome

Technical skills
Excellent understanding of Service Management processes (ideally certified, i.e. ITIL)
Process mapping
IT Outsourcing experience
License & Contract management experience
Affinity with Data Analytics, Reporting and supporting tools
Project Management skills (ideally certified, i.e. Prince2 or PMI)
Sound knowledge of Software Life-cycle and License management
General IT understanding, with if possible a Mainframe environment exposure
Business Demand Management and Planning

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Managing This Role

Ashley Morton

Since starting as a Trainee Consultant in 2010, I have worked in positions such as Consultant, Senior Consultant, Team Leader and in recent years, working as Darwin's first Part...

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