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Salesforce Architect Commerce Cloud

  • Location

    Lausanne, Switzerland

  • Sector:

    Salesforce

  • Job type:

    Contract

  • Salary:

    negotiable

  • Contact:

    Kristina Marzohl

  • Email:

    Kristina.Marzohl@darwinrecruitment.com

  • Job ref:

    JN -082021-89093_1629141637

  • Published:

    about 1 month ago

  • Duration:

    12 months

  • Expiry date:

    2021-09-15

  • Startdate:

    01/09/2021

  • Consultant:

    #

As the SFCC Architect you will oversee and manage Digital Product, UX, and Technology to define and manage the product strategy, roadmap, pipeline, and process workflows in collaboration with our cross-functional team members from Systems Engineering (internal systems), Marketing, Customer Service, Creative, Operations, and Merchandising. Additionally, you will define DTC technology/development (eCommerce and website) strategies, concepts, implementation & testing plans, and execution of all UX/UI features

Responsibilities and Duties:

Product/Project Management

· Manage full product life cycle of existing and emerging products across platforms focusing on revenue, growth, profitability, customer satisfaction, attrition, retention, and engagement

· Define clear roadmaps with actionable goals and objectives by analyzing the eCommerce platform's contribution to revenue and core KPIs

· Collaborate with stakeholders to research, define and detail market and user-specific needs/requirements and ensure the financial viability of new product ideas

· Develop and effectively communicate project approach, scope, use cases and timelines on weekly development cycles to respective direct reports

· Develop and manage A/B testing pipeline based on conversion and performance stats

· Effectively lead and develop Product Management team members & resources

· Lead and facilitate project meetings, presentations, and retrospectives

UX & UI Experience

· Ability to conceptualize an abstract + creative ideas and turn it them into user-friendly features per specific use cases

· Create and maintain visual guidelines with the Creative team to ensure consistent representation of the Black Crows brand across the web experience and digital touch points

· Develop deep understanding of the design & UX principles based on performance and apply learnings through complete wireframes and flow charts/diagrams

· Have a strong point of view on design elements and interactions and how it pertains to a better user experience overall

Site Experience & Analysis

· Identify the web experience's success metrics in relations to core business KPIs

· Keep track of all web performance in terms of customer data, usage, and conversion metrics on a daily, weekly, and monthly basis

· Define and lead the DTC web and eCommerce experience and its feature roadmap to exceed business goals on conversion, revenue, and profit

· Study and gather insights to end-users' behaviors specific to the shopping experience on to enhance engagement and conversion potential

· Communicate, with crystal clarity, in whatever form necessary, not only the function but also the emotion that experiencing the web experience should evoke

Technology

· Define technical strategy and drive results for short- and long-term goals and business priorities

· Continuously explore new tools and technologies to improve development efficiency, quality, and align with growth objectives

Qualifications

· Bachelor's Degree in Business/CS/MIS/other relevant majors or equivalent work experience

· 2 years+ experience with Salesforce Commerce Cloud

· Fluent in English, French would be a plus

· Experience in defining product strategy, road-mapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wire-framing, defining product roll-out strategy

· Experience in managing a mid-sized Tech team would be a plus

· Multiple successful product launches under your belt with documented impacts

· Great communicator with strong relationship and interpersonal skills

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.