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Process Engineer / Analyst

Hook, Hampshire , Negotiable

Date Posted

2019-06-27 15:51:09 +0100

Reference

JN -032019-83056_1561647064

Job Type

Contract

Sector

Infrastructure

Office: Hook

Contract Length: 3 months initially with 2 years extension

  • Day-to-day key accountabilities
    • Enhancements to process mapping tool delivering new maps in line with the to be estate
    • Analysis against existing constructs to find and build elements to cover identified gaps
    • Work with Business Readiness to ensure new services are ready prior to internal customer release

Required skills and knowledge:

  • Minimum 5 years previous technical experience gained within a large commercial environment.
  • Excellent ITIL knowledge , ITIL v3 foundation
  • Good understanding of BMC Remedy or similar
  • Good understanding of business process mapping tools such as Signavio or other
  • Strong written and verbal communication skills, ability to form strong business relationship sacross multiple locations
  • Strong analytical and (re-)structing skills
  • Strong Excel, Power Point and documentation skills
  • Good knowledge of Atlassian JIRA
  • Experienced in Incident & Problem Management processes
  • Lean Six Sigma skills will be a benefit
  • Knowledge of MS Visio will be a benefit

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