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Operations Manager - Lead support engineer

  • Location

    Chicago, Illinois

  • Sector:

    DevOps

  • Job type:

    Permanent

  • Salary:

    US$100.00 - US$150.00 per annum

  • Contact:

    Anthony Goossens

  • Email:

    Anthony.Goossens@darwinrecruitment.com

  • Job ref:

    JN -092020-86965_1600424926

  • Published:

    about 1 month ago

  • Startdate:

    18/09/2020

New job opportunity: Operations Manager

This person will be responsible for managing the operations team, which consist of both L1 and L2 support

personnel. This role requires hands-on management and support of the team in all

aspects of electronic trading.

Responsibilities

● Lead the operations team and guide in day-to-day activities.

● Develop and implement procedures for operations team to follow

● Proactively monitor and follow up on ticket/call flow.

● Mentor team members for an effective and timely ticket resolution.

● Build and monitor metrics to constantly evaluate team performance.

● Be hands-on in identifying and resolving production issues.

Required

● Strong working knowledge of UNIX environment/Unix commands.

● Strong scripting skills (unix shell and python).

● Basic database knowledge (Sybase, MySQL).

● Previous experience in Financial Industry and/or trading.

● Windows desktop support experience

● Basic networking knowledge

Preferred

● Prior experience in managing operations/dev ops teams.

● Experience using Jira/Grafana/InfluxDB/Icinga.

● Experience with price feed handlers/fix interfaces.

● Linux desktop support experience

● Network troubleshooting and analysis experience

Skills needed

● Strong communication skills.

● Attention to detail in problem solving.

● Ability to work under pressure within a dynamic trading environment.

● Ability to work independently and collaboratively within a team.

Interesed or more info = anthony.goossens@darwinrecruitment.com

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

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