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IT Support

  • Location

    Amsterdam, North Holland

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Thijs Veringa

  • Email:


  • Job ref:

    JN -082021-89164_1629883968

  • Published:

    24 days ago

  • Duration:


  • Startdate:


Job Description

In the role of IT helpdesk & User support Administrator, you will interface with key stakeholders and apply your technical proficiency across different stages of the IT Helpdesk support including End point administration, supporting users' incidents/problems in client environment. You will play an important role in, Administration and coordination of laptops and mobile devices, Build & Rollout the End Points. You will also deliver day to day operations, troubleshoot End Points, first line support for collaboration IT devices, Video Conference, Wi-Fi, Telephony & Network Devices.


  • 3-4 years of strong experience in IT Helpdesk support.
  • Working Knowledge of EUC domain.
  • Experience in Laptop Imaging through SCCM, solving issues on the deployment phase.
  • Proven ability in handling Windows 10 environment infrastructure & Mobile Device management along with knowledge of ITIL processes; especially Service Request, Incident and Change management.
  • Excellent communication to users and relevant (business) colleagues
  • Solid customer service focus.
  • Proficient to manage user incident tickets for higher resolution.
  • Coordinate with multiple teams for resolving incident and executing change tickets & incidents. Preferred Technical and Professional Expertise
  • 1st line support (the IT Help Desk)
  • Executive Support Desktop services
  • Telephony Installations
  • Video Conferencing support
  • Mobile phone support and administration
  • Hand & feet support.

Key Accountabilities

· To maintain a high degree of customer service for all support queries and adhere to Group Compliance policies and service management principles.

· Responsible for the accurate and timely processing of the administration for corporate mobile devices.

· Responsible for the administration and coordination of laptops and mobile devices.

· Responsible for the administration and coordination of service and repairs, and to back-up mobile devices to ensure an easy redeployment and ensuring repairs are logged accordingly and tracked.

· Working according to guidelines set by the IT Manager and the company policies & procedures.

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

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