Digital Platforms Project Manager - Freelance - Remote One of my key customers is working on a long term initiative to bring their business into the new Digital Age through the implementation of new Platforms and Products. They are looking for additional support in the shape of an experienced Digital Platforms PM who can join in a short term basis - remotely - to help them complete a number of key elements of their strategy. This is an immediate start. Initially until end of August with a possible extension till EOY. Key to this role: Support & Drive the Process Definition for Platform Digitalization for a core Digital Future Driving the key Workshops for Digital Platforms & Products Definition, IT Process Management, etc... Establish Digital Principals such as Net-Zero Landscapes, Out-of-The-Box Solutions, Data Secure Stakeholder communication, documentation You will be driving the definition of these platforms in order to close the gap between the current understanding of a platform and the new digital principals going forward. Knowledge and experience in SaaS/PaaS as well as general digital solutions is essential, fluent English mandatory. Remote based within the EU/CET time zone ideally. For more details please contact me directly

I am currently looking for a Freelance Contact Centre Team manager to start ASAP in my clients Aachen office on a 6 month contract with an option to extend. Role - production Manager Job title - Team manager / Contact Centre Location - Aachen Department - Customer Contact Centre The team provides 1st line service to cardholders. Tasks Manage a team of 10 agents Manage the operational activities of the team; Be responsible for the team and its results You are a people manager for the team, this also includes people development, performance reviews, regular feedback sessions with agents and other people management tasks; Coach and provide training to maintain the high customer service standards; You are (pro) actively involved in the initiation and implementation of (new) working protocols; Steer by means of workload modelling and sourcing strategies to optimize KPI's/SLA's: Active member of the CS CCC Management Team; Collaborate with Operational Managers and other team managers within CCC and the rest of the CS Division to continuously optimize the customer experience, quality of service delivery and cost-efficiency. Requirements / Key skills A minimum of 3 years of management skills required preferably within call center environments; Knowledge of performance evaluation and customer service metrics Written and oral proficiency in German & English; Willing and able to work in an international and multi-cultural environment; Educated to a degree level is an advantage Preference would be someone with knowledge of financial/banking fundamentals - preferable knowledge of Cards/Payments services; Work experience in the payment industry area is an advantage If you are interested in applying for this role please send your CV to jake.williams@darwinrecruitment.com

Application Manager Finance IT - Remote - Offshore We are currently looking for an additional Application Manager to cover the Latin American Finance IT unit for our European client's SaaS Platforms. This is a Freelance/Contract role to be ideally based from Mexico or surrounding countries to cover that specific Time Zone. This is an initial 6-month contract on what's expected to be a 3-year programme including new SaaS Platforms being implemented across Latin America & the Caribbean regions. Key activities for this role include: Analysis & Definition of Requirements for SaaS solution Services to Finance Team's functions Application Management, Process Improvement, Workflows, Documentation, Training Manage Change Requests, Ensure System Support Operating Models, Escalation & Resolution of Incidents Main POC between Business Users/stakeholders and IT Services Ideally we're looking for hands-on experience in either Blackline, Concur, Kyriba FiRE Apps, Planon or Workiva Apps as well as relevant commercial experience in Financial Reporting (FRA) and/or Financial Assurance (FA). Fluent English speaker. Selection process and work is all done remotely and successful candidates understand the setup in order to deliver a high quality service from their own home office. No need for VISA/WP but will need a compliant contracting solution (Own LTD Co/Umbrella/Payroll)

Looking for 2 Project Managers to pick up a contract till the end of the year with a Telecom Company based in NL. Job description Managing new incoming demand for various markets (either partner markets or owned OpCos). Work involves understanding new demands coming in and together with technical leads reviewing these and producing a quote for execution of an IIA (initial impact assessment) to understand complexity of demand, effort required and cost. This quote will need to be approved by the market and following approval IIA will need to be executed and managed. Request for quotes can be in various domains (IT, Connectivity, B2B, Mobile, Video (Entertainment) etc. Profile Able to work standalone, but know when to (timely) escalate in case delivery cannot be delivered on time/with required quality Clear and precise in communication (email, verbally and documentation) Work experience in technical / IT environment Can do mentality, positive attitude and pick up work quickly. Understand sensitivity on costs with external parties (partner markets) Adhere to timing for some of these activities as they are captured in SLA's. therefor also able to prioritize and work under sometimes short timelines. Experience with JIRA, Clarity is preferred