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CRM Product Owner

Zürich, Switzerland , Swiss Franc120000.00 - Swiss Franc130000.00 per annum

Date Posted

2019-03-21 15:10:35 +0000

Reference

JN -032019-83032_1553181030

Job Type

Permanent

Sector

Project Management

World leading international company for education and cultural exchange. 540 offices and schools across 54 countries. First class personal and career development. Modern and progressive work environment.

Are you interested in working with one of the largest educational organizations in the world? Do you have Product Ownership experience in the area of CRM?

Our client combines language training with cultural exchange, academic achievement, and educational travel to deliver courses and programmes that transform dreams into international opportunities. This is achieved through a strong passion for cultural diversity in the workplace and focus on excellent educational development for their employees.

Now they are building up a brand new team within their Language Centre to reimagine the customer experience and provide a full e-commerce experience to complement traditional offline sales. They are re looking for a Senior Product Owner to join them in this task.

As the right candidate, you have:

  • Minimum 5-year experience in product management
  • 10+ years of experience working in a technology environment in Education, Sales, or CRM
  • Good understanding of the business operations of schools/language schools
  • Strong technical background with knowledge of software development with Web and Microsoft technologies
  • Working knowledge of Microsoft SQL Server queries and are able to troubleshoot
  • In-depth knowledge of SCRUM principles and good experience working with agile teams.
  • Experience with off or near shore development teams (specific experience with offshore development in India/South Asia)
  • Excellent communication skills to clearly and effectively communicate with a broad range of internal and external clients

You are:

  • An excellent team player
  • Well versed in coordinating and directing all phases of project-based efforts
  • Able to communicate, plan, budget, train, control, drive & execute large-scale applications
  • Skillful in generating ad hoc reports using Power BI when required
  • Deft in planning & implementing additions, deletions and major modifications to supporting software
  • Certified in PMP, PRINCE2 Practitioner or similar as an advantage

The role:

  • Managing the end-to-end delivery of all the applications used in operations
  • Establishing and controlling project constraints and scope
  • Managing relationships and communication with all project stakeholders
  • Develop and maintain effective and proactive relationships with users
  • Eliminating doubts and misunderstanding between the business users and development team
  • Avoid or remove silos by bringing transparency of requirements, priorities and healthy discussions around the business impacts of project initiatives
  • Making sure the features that have bigger importance for the operations are considered properly on the IT agenda
  • Understanding business challenges and translate them into process/technical solutions
  • Recommending new and advanced ways to improve company productivity and reduce costs
  • Recommending process development initiatives and technical solutions to replace manual tasks
  • Coordinating new features delivery approach with the delivery team in Bangalore and stakeholders
  • Coaching and following up users to utilize all the existing features in the system
  • Identifying the reason a feature or application is not used and make it usable through working with the Bangalore team
  • Coaching the project team in Bangalore as appropriate to the needs of the individual project
  • Providing clear ownership and visibility of the resolution of all project risks and issues from a final user point of view
  • Lead improvements to the efficiency and effectiveness of the project delivery service
  • Contribute to the identification of areas of improvement
  • Providing efficiency improvement updates to Senior Management
  • Pro-actively reviewing the service provided to customers and making sure that SLA is met
  • Making sure IT is following a preventive approach and monitor and fix issues quickly
  • Formalizing periodic reports that can be used by the stakeholders to support their business decisions

The company:

  • Leaders in international education
  • Their mission is to break down barriers in language, culture and geography
  • Have helped millions of people learn a language, discover the world or earn an academic degree
  • 43,500 staff around the world
  • Modern offices across the world
  • Young team

The perks:

  • A real focus on personal development and career development
  • Space to grow within the company
  • An international working environment with a diverse range of cultures
  • Excellent relocation package for those outside of Switzerland
  • Plenty of opportunities for further education
  • Opportunities for international travel
  • Product discounts (Language and Travel Programs)
  • Fun offsite outings
  • Competitive benefits package
  • One free flight home per year

If you meet the above requirements, please get in contact ASAP to discuss further.
email: megan.mcguirk@darwinrecruitment.com

Who is recruiting for this role

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Megan McGuirk
PHP Specialist / Permanent

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megan.mcguirk@darwinrecruitment.com


+44(0)1277 637977


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