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2 months ago
6 Months ++
Conversation Designer KPIs - Chatbot, LiveEngage, Analytics
Darwin AG are currently partnered with a leading Telecoms provider based in Zurich who are working on a number of Chatbot projects and are looking hire a German speaking Conversation Designer initially for 6 months with the option to extend to the end of the year.
Role and Requirements;
- Strong understanding of the brand voice, program goals, and how agents currently service consumers within that framework
- Be part of the agent team responsible to review
- Able to review the tone of conversations and determine if they meet the brand's expectations regarding voice, tone, and flow
- Act as the initial spark that creates the bot pipeline for the brand
- Understand customer journeys and where automation can add value to the program
- Be able to script a full conversation based on consumer intents
- Understand the reporting required to report on the conversation funnel
- Know how agent responses adjust per LOB, product, and time of day
- Experience creating workflows, storyboards, process flows & site maps
Please contact me with an updated CV to email@example.com. My client is looking for someone to start immediately after 1 telephone/video call.