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Contractor Care Officer

  • Location

    Billericay, Essex

  • Sector:

    Careers at Darwin

  • Job type:


  • Salary:

    £20000 - £28000 per annum + Additional Benefits

  • Contact:

    Alicia Dieleman

  • Email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


Contractor Care:

  • Assist the CC&CTL with any contractor queries.
  • Ensure that Customer Relationship Management system / time management system accurately reflects any and all placements for contractors before they commence engagement and send welcome pack to new contractors.
  • Ensure that any purchase orders are in place prior to commencement of contract workers.
  • Produce and maintain a log of all contractor end dates and expiry of guarantee periods.
  • Ensure that all sales consultants are reminded of any and all contractors approaching the end of their assignment as a minimum of 6 weeks or 1/3 of the assignment before the end.
  • Act as back up support to all other Contractor Care and compliance Services team members in the event of absence for any reason.
  • Understand and assist the end to end Swiss payroll solution.
  • Understand and assist the end to end German AUG payroll solution.
  • Understand and assist the end to end Dutch payroll solution


  • Take ownership of document creation and Compliance of all new Contracts to Clients/Contractors and monitor sent and received Terms & Conditions.
  • Understand Compliance regulation in all the areas that Darwin trade.
  • Be the 'go to' point for all sales teams to challenge and understand acceptable contractor working structures and systems.
  • Manage and mitigate Company risk of the entire Contractor portfolio regarding payroll, taxation and work permit risks.
  • Operate a traffic light system of risk to demonstrate areas of concern within the Company portfolio of contractors.
  • Understand where the legal risks of contractor work lie and ensure that the Company is best protected against these risks.
  • Ensure document management of all contractors around compliancy-based issues is properly managed.
  • Maintain the invoice discounting report.