Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative is responsible for handling customer inquiries, resolving complaints, and providing product/service information in a professional and efficient manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.

• Resolve issues promptly and ensure customer satisfaction.

• Provide accurate information about products, services, and policies.

• Record and update customer interactions in the system.

• Work closely with other departments to resolve complex issues.

Requirements:

• High school diploma or equivalent (associate degree preferred).

• Previous customer service experience is an advantage.

• Strong communication and interpersonal skills.

• Good problem-solving abilities and attention to detail.

• Basic computer skills and familiarity with CRM systems.

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.

Oliver Devine