ServiceNow Certified Technical Architect (CTA)
Location: Zurich, Switzerland (Hybrid)
Employment Type: Permanent
Salary: Competitive, based on experience
About the Role
We’re seeking an experienced ServiceNow Certified Technical Architect (CTA) to join a leading digital transformation partner in Zurich. This is a key, high-impact role responsible for defining and guiding enterprise-level ServiceNow architecture, ensuring scalable, secure, and value-driven solutions for global clients.
You’ll play a pivotal role in shaping platform strategy, overseeing complex implementations, and aligning ServiceNow capabilities with business outcomes.
Key Responsibilities
- Lead the overall ServiceNow architectural strategy, ensuring alignment with enterprise IT and digital transformation goals.
- Define end-to-end technical designs, integrations, and implementation frameworks across modules such as ITSM, ITOM, ITAM, HRSD, IRM, and CSM.
- Collaborate with stakeholders, delivery teams, and customers to translate business objectives into technical solutions.
- Ensure compliance with ServiceNow best practices, governance frameworks, and security standards.
- Provide technical leadership and mentorship to developers, consultants, and implementation teams.
- Oversee the design of integrations with third-party and legacy systems (e.g., SAP, Azure, Active Directory).
- Support pre-sales activities, RFP responses, and client workshops as a trusted technical advisor.
- Stay current with the latest ServiceNow innovations (AI, Now Assist, Flow Designer, App Engine) and promote continuous platform improvement.
Required Skills & Experience
- ServiceNow Certified Technical Architect (CTA) – mandatory.
- Proven experience (8+ years) delivering large-scale ServiceNow solutions across multiple domains.
- Strong background in enterprise architecture, platform governance, and solution design.
- Solid understanding of ITIL, Agile, and DevOps methodologies.
- Experience in integrating ServiceNow with enterprise systems and managing complex data models.
- Excellent communication and stakeholder management skills, with fluency in English; German is an advantage.
Why Join
- Work with a leading ServiceNow Elite Partner and collaborate with global clients.
- Opportunity to influence platform direction and contribute to high-impact transformation programs.
- Competitive salary, flexible working model, and excellent development opportunities.
- Join a collaborative and innovative culture focused on excellence and growth.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Anthony Furlonge