ServiceNow ITOM Architect – Europe & US Expansion

A rapidly growing Full ServiceNow Lifecycle Partner is expanding across Europe and the US and is seeking a ServiceNow IT Operations Management (ITOM) Architect to join the team in Poland.

Key Responsibilities:

• Lead and support ITOM suite engagements across presales, design, and implementation phases.
• Drive full lifecycle ITOM implementations (minimum three), specializing in Configuration Management, Discovery, Service Mapping, and Event Management.
• Ensure CMDB integrity, relationships, hierarchy, health dashboards, and adherence to the CSDM framework.
• Provide expert guidance on third-party integrations with ServiceNow.
• Leverage ITSM knowledge to demonstrate the value of an integrated Service Operations approach.
• Design, configure, and deploy ServiceNow ITOM solutions aligned with business needs and best practices.
• Lead customer workshops to define ITOM requirements and implementation roadmaps.
• Act as a bridge between technical and business teams, ensuring technology meets business objectives.

Ideal Candidate Profile:

• 6+ years of ServiceNow experience with deep ITOM expertise.
• Strong ability to translate theoretical ITOM concepts into practical, value-driven solutions.
• Hands-on knowledge of ServiceNow architecture, development, and best practices.
• Excellent interpersonal, communication, and customer engagement skills.
• Technical background in Networking, Unix/Linux, Windows, or other IT domains.
• Experience with Agile and Scrum methodologies.
• Fluent in English.

Locations:

• Łódź or Krakow, Poland

This is a great opportunity to be part of a dynamic, fast-growing ServiceNow partner, driving innovation in IT Operations Management.

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09

Anthony Furlonge