Are you an experienced leader with a passion for customer service and digital transformation? Join a dynamic team and play a key role in enhancing the user experience within an innovative SaaS platform for public procurement.

What You’ll Do

As Team Lead 1st Line Support, you will oversee the Danish, Dutch, and German support teams. You’ll ensure efficient and customer-focused service, foster collaboration across departments, and optimize processes for seamless and effective support.

Who We’re Looking For

✅ Leadership experience in customer service or support roles
✅ Strong communication and interpersonal skills to build trust and collaboration
✅ Problem-solving mindset, focused on efficiency and innovation
✅ Proactive and results-driven, with a passion for continuous improvement

Nice to have:

Proficiency in Dutch, Danish, or German is a plus
Experience in a SaaS company or knowledge of public procurement
Background in remote team management

Location: 2 days per week on site in Utrecht
Start Date: As soon as possible

Note: We can only consider candidates already based in the Netherlands.

Ready to make a difference? Apply now and help us shape the future of public procurement!

Darwin Recruitment is acting as an Employment Business in relation to this vacancy.

Eszter Hlavati