ServiceNow ITOM consultant

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Do you have a passion for optimizing IT Operations with ServiceNow?

We’re seeking a highly skilled ServiceNow ITOM Specialist to join our dynamic team. In this role, you’ll play a key role in designing, implementing, and managing best-in-class ServiceNow ITOM solutions for our clients.


  • Collaborate with clients to understand their IT operations needs and pain points.
  • Design and implement ServiceNow ITOM solutions, including Configuration Management Database (CMDB), Discovery, Service Mapping, and Event Management.
  • Configure and customize ServiceNow ITOM modules to meet specific client requirements.
  • Develop integrations between ServiceNow ITOM and other IT tools.
  • Create and maintain ServiceNow ITOM reports and dashboards to provide operational insights.
  • Troubleshoot and resolve ServiceNow ITOM related issues.
  • Provide ongoing support and training to clients on their ServiceNow ITOM solutions.
  • Stay up-to-date on the latest ServiceNow ITOM features and best practices.


  • 6+ years of experience working with ServiceNow platform.
  • Proven experience in implementing and managing ServiceNow ITOM solutions.
  • In-depth knowledge of ServiceNow ITOM modules, including CMDB, Discovery, Service Mapping, and Event Management.
  • Experience with integrating ServiceNow with other IT tools (a plus).
  • Strong understanding of IT operations concepts and best practices.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.

Bonus points:

  • ServiceNow certifications (ITOM, CMDB, etc.)
  • Experience with Agile project methodologies.
  • Experience working in a fast-paced environment.

Ready to join a team of passionate ServiceNow experts? We look forward to hearing from you!

Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).

Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.

We do not ask for a placement fee from Candidates/Employees.

If you wish to contact a specialist regarding this role, or your job search in general, please contact +41 (0)43 456 29 09

Anthony Furlonge

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